The human mind is prone to being distracted. Remove as many distractions as possible so you can focus on what is being said. This, in turn, will make them more comfortable about speaking freely. These techniques are part of active listening, and will show the speaker that you are listening and understanding what is being said. Summarise or paraphrase what they have said, finishing with a question (or a questioning tone) to encourage them to continue. Nod and smile, or use other gestures or words to encourage them to continue Įcho back their last few words, in a technique known as mirroring, which is part of reflecting and However, as a listener, there are actions you can take to make the speaker feel more confident. ![]() It is not always easy for someone to talk freely, especially if they find the topic is difficult, or it causes an emotional reaction. The greatest gift you can give another is the purity of your attention. However, just as you would when meditating, the trick is to catch your mind as it starts to do so, and bring it back to the speaker. Our page on Mindful Listening explains that it is natural for your mind to wander. When you are listening to someone, try to put other thoughts out of your mind and concentrate on the messages that are being communicated. The human mind is easily distracted by other thoughts, such as wondering what’s for lunch, or what time you need to leave to catch your train, or whether it is going to rain later. There is more about these techniques in our pages on Clarification and Reflecting.įocus on the speaker. When the other person has finished talking, you may need to ask them questions, or reflect back what you have heard, to clarify that you have received their message accurately. Just listen: hear what they are saying, watch their body language, and think about their meaning. …a time to keep silence, and a time to speak…
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